On Time Service
In a highly competitive market, customer service is a twin challenge. Failing to meet service commitments, service level agreements and extended service outages contributes to customer dissatisfaction and attrition; but you also need to ensure compliance with business rules that safeguard your drivers in potentially hazardous situations. How do you provide dynamic, timely service while minimizing hazards and keeping your assets operating by the book?
Your fleet is the backbone of your operations. Your operations are most successful when your fleet is at peak productivity. But there are myriad challenges to high productivity. Jobs take longer than expected, drivers are delayed by traffic, incomplete directions or poor time management, or customer availability changes, throwing the schedule into disarray. How can you arm your fleet with the ability to produce?
The price you pay for fuel is beyond your control. But fuel is a necessary expense for powering your fleet – and your business. How can you continue to complete the work your business requires without cutting back on service or overrunning your gasoline budget?
You entrust your drivers with high-value vehicle assets every day, with the expectation that they get the job done. What you don’t expect from them are long periods spent out of touch or sitting idle. Or unsafe vehicle operations. Or using their work vehicles to pick up jobs on the side, after work hours or on weekends. What can you do to make sure your drivers are accountable for every mile they drive?
You invest a lot of capital in your vehicle fleet. You want to ensure that vehicles are being used to their full potential to meet your workload. But improper vehicle use can waste fuel, add expense, reduce operational life, decrease their long-term value and even put you at risk. How can you ensure your vehicle assets are being used as you intend to accomplish your business goals?